SQM’s 17th Annual Contact Center Industry Awards Announcement Part 2

2015 Contact Center Best Practice Awards

2 of 2 Press Releases for SQM Awards
Published on February 18, 2016
PRWeb.com

SQM is pleased to announce the winners for our 2015 Contact Center Best Practice Awards. These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2015 Contact Center Best Practice Awards.

Today, we are very proud to honor the following Contact Center Best Practice Award Winners:

Category

Organization


Omni-Channel
American Express

Website Self-Service
FortisBC

IVR Self-Service
VSP Vision Care

Chat Channel
UPMC Health Services

Quality Assurance
Millennium1 Solutions

Desktop Application(s)
Comcast Cable

CSR Recognition Program
BlueCross BlueShield of Vermont

Career Development Program
Sun Life Financial

Call Handling Practice
Canadian Tire Financial Services

Real-Time CSR Support Queue
Blue Cross Blue Shield of Massachusetts

Performance Management System
Cogeco Connexion*
Scotia iTRADE*

CSR Coaching Program
Nationstar Mortgage

CSR Training Program
Dialog Direct with Prime Therapeutics*
VSP Vision Care*

CSR Hiring Process
Accenture Business Services for Utilities Inc.

Standard Operating Practices
FedEx Express Canada
*indicates a tie
 

SQM would like to congratulate all our Contact Center Best Practice Award winners! These award winning organizations will be featured as speakers at SQM’s 17th Annual One Contact Resolution Conference.

SQM is pleased to arrange press interviews with the executive contacts within our prestigious winning organizations. Please contact us at SQM to discuss next steps.

SQM will be presenting the 2015 Contact Center Best Practice Awards at SQM’s annual conference and awards ceremony held in Coeur d’Alene, Idaho, May 17th – 19th, 2016.

For questions about the SQM Awards please contact:

Julie Shields
1-800-446-2095
inform@sqmgroup.com