SQM’s 17th Annual Contact Center Industry Awards Announcement Part 2

2015 Contact Center Best Practice Awards

2 of 2 Press Releases for SQM Awards
Published on February 18, 2016

SQM is pleased to announce the winners for our 2015 Contact Center Best Practice Awards. These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2015 Contact Center Best Practice Awards.

Today, we are very proud to honor the following Contact Center Best Practice Award Winners:



American Express

Website Self-Service

IVR Self-Service
VSP Vision Care

Chat Channel
UPMC Health Services

Quality Assurance
Millennium1 Solutions

Desktop Application(s)
Comcast Cable

CSR Recognition Program
BlueCross BlueShield of Vermont

Career Development Program
Sun Life Financial

Call Handling Practice
Canadian Tire Financial Services

Real-Time CSR Support Queue
Blue Cross Blue Shield of Massachusetts

Performance Management System
Cogeco Connexion*
Scotia iTRADE*

CSR Coaching Program
Nationstar Mortgage

CSR Training Program
Dialog Direct with Prime Therapeutics*
VSP Vision Care*

CSR Hiring Process
Accenture Business Services for Utilities Inc.

Standard Operating Practices
FedEx Express Canada
*indicates a tie

SQM would like to congratulate all our Contact Center Best Practice Award winners!