Press Releases

SQM BE Award

Published on May 15, 2018

Service Quality Measurement (SQM) Group recognized as one of the region’s leading businesses as a Finalist in the Thompson Okanagan Business Excellence Awards.
SQM Contact Channel Awards

Published on February 5, 2018

SQM is pleased to announce our 2017 award winning contact centers. This is SQM’s 19th Annual Most Prestigious North American Contact Center Industry 2017 Awards for Service Quality Excellence.
SQM Group Office

Published on October 24, 2017

Service Quality Measurement (SQM) Group is celebrating after winning a Best in Commercial Construction Award at the recent ninth Annual Thompson Okanagan Kootenay Commercial Building Awards event.
SQM Call Center Award

Published on January 30, 2017

SQM is pleased to announce our 2016 award winning contact centers. This is SQM’s 18th Annual Most Prestigious North American Contact Center Industry 2016 Awards for Service Quality Excellence.
SQM Call Center Award

Published on January 30, 2017

SQM is pleased to announce the winners for our 2016 Contact Center Best Practice Awards. These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2016 Contact Center Best Practice Awards.
SQM Call Center Award

Published on February 18, 2016

SQM is pleased to announce the winners for our 2015 Contact Center Best Practice Awards. These awards acknowledge organizations that have demonstrated best practices that have improved or helped maintain high first call resolution, customer satisfaction, and employee satisfaction performance. Both SQM clients and non-SQM clients submitted stories for our 2015 Contact Center Best Practice Awards. 
SQM Call Center Award

Published in January 2016

SQM is pleased to announce our 2015 award winning contact centers. This is SQM’s 17th Annual Most Prestigious North American Contact Center Industry 2015 Awards for Service Quality Excellence.
Awards Guide 2014

Published in June 2015

SQM is pleased to announce our 2014 Award Winner Guide. This Award Winner Guide is for SQM’s 16th Annual Most Prestigious North American Call Center Industry 2014 Awards for Service Quality Excellence.

SQM Call Center Award

Published in January 2015

SQM is pleased to announce our 2014 award winning call centers and frontline employees. This is SQM’s 16th Annual Most Prestigious North American Call Center Industry 2014 Awards for Service Quality Excellence.
SQM Prospector Award

Published in August 2014

Service Quality Measurement (SQM) Group is celebrating being the first company to be recognized with winning the Prospector Award by the Coeur d’Alene Convention Center and Visitor’s Bureau.
2013 Call Center Industry Award Winner Guide

Published in April 2014

SQM is pleased to announce our 2013 Award Winner Guide. This Award Winner Guide is for SQM’s 15th Annual Most Prestigious North American Call Center Industry 2013 Awards for Service Quality Excellence.
SQM Call Center Award

Published in January 2014

SQM is pleased to announce our 2013 award winning call centers and frontline employees. This is SQM’s 15th Annual Most Prestigious North American Call Center Industry 2013 Awards for Service Quality Excellence. 
Robert Wood Johnson Foundation

Published in March 2013 and prepared by Kathie Mazza and Steven McStay of Wakely Consulting Group

A Call Center (sometimes called a Customer Service Center) will play a major role in the overall success of a State-Based Exchange’s mission to connect as many people as possible with affordable—and understandable—health care coverage. 
City of COEUR D'ALENE

Published on March 18, 2013

SQM is proud to announce it has expanded its operation with the opening of a new state of the art research call center in Coeur d’Alene (CDA), Idaho, with the capacity for up to 200 workstations.
2012 Call Center Industry Award Winner Guide

Published in November 2012

SQM is pleased to announce our 2012 Award Winner Guide. This Award Winner Guide is for SQM’s 14th Annual Most Prestigious North American Call Center Industry 2012 Awards for Service Quality Excellence. 
SQM Awards

Published in October 2012

SQM is pleased to announce our 2012 award winning call centers and frontline employees. This is SQM’s 14th Annual Most Prestigious North American Call Center Industry 2012 Awards for Service Quality Excellence. 
First Call Resolution Book

Published in October 2012

The purpose of the book, First Call Resolution, is to help call center managers improve their first call resolution (FCR) performance. Since 1996, SQM has been the leading authority for measuring, benchmarking, tracking, consulting, awarding and improving call center FCR performance in North America. 
Contact Management Magazine Cover

Published in June 2012

Service Quality Measurement (SQM) Group, which works with companies to improve call centre operating costs, customer service and retention, handed out a number of special individual awards at its Award of Excellence gala during its conference last November in Toronto. 
2011 Call Center Industry Award Winner Guide

Published in November 2011

SQM is pleased to announce our 2011 Award Winner Guide. This Award Winner Guide is for SQM’s 13th Annual Most Prestigious North American Call Center Industry 2011 Awards for Service Quality Excellence.
SQM Awards

Published on October 14, 2011

SQM is pleased to announce our 2011 award winning call centers and frontline employees. This is SQM’s 13th Annual Most Prestigious North American Call Center Industry 2011 Awards for Service Quality Excellence.
Contact Management Magazine Cover

Published in August 2011

Call centre executives with firms that have recorded exceptional FCR rates disclose the secrets behind their success. They are clients of SQM Group, which works with companies to improve FCR and other contact centre functions. Continued from the article published in April 2011.
Contact Management Magazine Cover

Published in June 2011

Call centre executives with firms that have recorded exceptional FCR rates disclose the secrets behind their success. They are clients of SQM Group, which works with companies to improve FCR and other contact centre functions. Continued from the article published in April 2011.
Contact Management Magazine Cover

Published in April 2011

Call centre executives with firms that have recorded exceptional FCR rates disclose the secrets behind their success. They are clients of SQM Group, which works with companies to improve FCR and other contact centre functions.
2010 Call Center Industry Award Winner Guide

Published in November 2010

SQM is pleased to announce our 2010 Award Winner Guide. This Award Winner Guide is for SQM’s 12th Annual Most Prestigious North American Call Center Industry 2010 Awards for Service Quality Excellence.
Okanagan Business

Published in July 2010

Our growth is the result of providing our call center clients with products and services that help reduce their operating cost, improve their customer satisfaction, reduce their customers at risk and increase their opportunities to sell to customers. 
Profit 100 Magazine Cover

Published on June 03, 2010

“We are extremely proud of our revenue growth and client retention rate and being recognized for our accomplishments by PROFIT Magazine, especially considering the fact that the 200 companies that PROFIT Magazine ranks are the fastest growing companies in Canada.
Awards Guide 2009

Published in November 2009

SQM is pleased to announce our 2009 Award Winner Guide. This Award Winner Guide is for SQM’s 11th Annual Most Prestigious North American Call Center Industry 2009 Awards for Service Quality Excellence.
2008 Call Center Industry Award Winner Guide

Published in November 2008

SQM is pleased to announce our 2008 Award Winner Guide. This Award Winner Guide is for SQM’s 10th Annual Most Prestigious North American Call Center Industry 2008 Awards for Service Quality Excellence.