Testimonial Videos

What SQM clients are saying about us…


Kathy Rodine

VP of Customer Care

VSP Vision Care

 

“One of the great components of SQM’s offerings is the surveying at the agent level. Boy! What a motivator it can be to have first call resolution and customer satisfaction at the agent level.”

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Rich Macha

Executive VP, Strategic Accounts

Teleperformance

 

“It’s very important to understand the voice of the customer. In turn we’re meeting our clients’ expectations and consistently improving and delivering better service through the feedback process”

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What SQM clients are saying about winning an award...


David Schlumberger

Associate VP

Canadian Tire Financial Services

 

Award: Contact Center of the Year and Best Performing Small/Mid Sized Contact Center

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Monica Lopes-Lyn

Associate Director, CCC Global Operations

Starwood Hotels and Resorts

 

Award: FCR Best Practice – Career Advancement

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John Galibert

Director, Customer Operations

&

Jennifer Stachowski

Program Manager

407 ETR

 

Award: FCR Best Practice – Recognition Program

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Karen Lyons

Supervisor, Senior Markets

Highmark

 

Award: Supervisor of the Year

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Tara Gray

CSR

Sun Life Financial

 

Award: CSR of the Year

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