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Tracking – Call Center FCR and Csat Studies
Overview
Call Center FCR and Csat Tracking Study…
How to use the Voice of the Customer (VoC) to track your call center’s FCR and Csat performance.
Employee Satisfaction for FCR Effectiveness Tracking Study…
How to use employee feedback to track your call center’s FCR effectiveness.
Research Capabilities
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Level 1 FCR/Csat Study
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USA Headquarters
Phone:
(888) 972-0844
Fax:
(208) 762-6346
Canadian Headquarters
Phone:
(800) 446-2095
Fax:
(250) 260-7821
Email:
inform@sqmgroup.com
Website:
www.sqmgroup.com
USA Headquarters
SQM Group, Inc.
7400 Mineral Drive, Suite 600, Coeur d'Alene, Idaho, 83815
inform@sqmgroup.com
| Toll Free: +1-888-972-0844 | Fax: +1-208-762-6346
Canadian Headquarters
SQM Group, Inc.
4611 23rd Street, Vernon, BC V1T 4K7
inform@sqmgroup.com
| Toll Free: +1-800-446-2095 | Fax: +1-250-260-7821
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