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Best Practice Awards

One Contact Resolution Conference

SQM’s 17th Annual Conference on One Contact Resolution Focuses on Three Distinct Components: Ground-breaking research for improving contact channel performance Best Practice case studies from award winning companies Service Quality Excellence Awards Ceremony and Gala

Contact Center Best Practice Awards: Q&A

As the January 8, 2016 deadline nears for the Best Practice Awards story submissions, here are answers to some great questions we have received about these awards.

December 1st, 2015|Categories: Best Practice Awards|Tags: , |