Press Release Published in October 14, 2011
SQM is pleased to announce our 2011 award winning call centers and frontline employees. This is SQM’s 13th Annual Most Prestigious North American Call Center Industry 2011 Awards for Service Quality Excellence. Read the full story…
Press Release Published in August, 2011
Call centre executives with firms that have recorded exceptional FCR rates disclose the secrets behind their success. They are clients of SQM Group, which works with companies to improve FCR and other contact centre functions. Continued from the article published in April 2011. Read the full story…
Press Release Published in June, 2011
Call centre executives with firms that have recorded exceptional FCR rates disclose the secrets behind their success. They are clients of SQM Group, which works with companies to improve FCR and other contact centre functions. Continued from the article published in April 2011. Read the full story…
Press Release Published in April, 2011
Call centre executives with firms that have recorded exceptional FCR rates disclose the secrets behind their success. They are clients of SQM Group, which works with companies to improve FCR and other contact centre functions. Read the full story…
Press Release Published on June 3, 2010
“We are extremely proud of our revenue growth and client retention rate and being recognized for our accomplishments by PROFIT Magazine, especially considering the fact that the 200 companies that PROFIT Magazine ranks are the fastest growing companies in Canada. Read the full story…
Press Release Published in July, 2010
Our growth is the result of providing our call center clients with products and services that help reduce their operating cost, improve their customer satisfaction, reduce their customers at risk and increase their opportunities to sell to customers. Read the full story…
