Scotiabank

Company Description

Established in 1832, the Bank’s archives are among the oldest in Canadian banking and in North American business. It opened in Halifax, Nova Scotia, to facilitate the thriving trans-Atlantic trade between Britain, North America and the West Indies. Agents were quickly assigned to New York, Boston and London, providing a framework for the Bank’s operations and an early indication of its global aspirations. Scotiabank paid its first dividend to shareholders a year later - the first in an unbroken history of dividend payments that continues to this day.

Scotiabank is Canada’s 3rd largest bank, Canada’s most international bank and is one of North America’s leading financial institutions. They provide innovative financial products and services to individuals, small and medium-size businesses, corporations and governments and to more than 12.5 million customers across Canada and some 50 countries around the world.

Call Center Description

• Call centers are open 24/7/365 days a year
• 3 call centers
• Located in Calgary, Alberta; Toronto, Ontario; Halifax, Nova Scotia.
• Call center seats total approximately 560
• Serves credit card inquiries, account management, loan servicing and sales functions

SQM 2009 Awards

• CSR Finalists for CSR of the Year (Shalini Sivanathan, Ontario & Carlee Portolesi,Nova Scotia)
• Call Center World Class Call Certification (Alberta, Ontario & Nova Scotia)
• Highest Employee Satisfaction by Specific Industry - Banking
• World Class Employee Satisfaction (Nova Scotia)

SQM 2008 and Prior Awards

• Call Center World Class Call Certification (Nova Scotia) (2008, 2007)
• World Class Customer Satisfaction (Nova Scotia) (2008, 2007, 2004)
• Highest Employee Satisfaction by Specific Industry - Banking (2008, 2007, 2006, 2005, 2004)
• World Class Employee Satisfaction (Nova Scotia) (2008, 2007)
• Call Center of the Year (Nova Scotia) (2007
• Highest Customer Satisfaction by Industry - Banking (2007)
• Best Selling Customer Satisfaction (2005, 2004)