Privacy & Security Policies

General Practices:
SQM Group adheres to the rules of conduct and good practices as outlined by the Professional Marketing Research Society. SQM has high standards of professional competence and ethical conduct in the design, implementation, surveying, analysis and reporting of our call center service quality research.

Customer Surveying Privacy Practices:
SQM is committed to protecting the privacy of customers. SQM will not disclose customer lists (we do not sell or trade our customer lists) or any other customer information that may be provided by our clients or survey participates. When a customer completes a survey and requests that their identifiable information be kept anonymous, SQM will honor that request. A customer that requests not to be surveyed will be immediately placed on our do not call or survey list and will not be called again with regards to the specific organization the customer was being contacted for.

Confidentiality:
SQM acknowledges that we are placed in a position of confidentiality and trust by our clients while performing services. SQM will not disclose customer lists or any other customer and call center identifiable information that may be provided by our clients or obtained by SQM in the performance of its obligations to conduct service quality research. All employee surveys will be conducted in confidentiality and their identifiable information will not be shared unless they request to be identified.

Security:
SQM Group is committed to protecting the confidentiality, integrity and availability of its client's information. SQM Group security practices are based on security regulations such as HIPPA, PCI, PIPEDA, etc. In addition, SQM Group has developed security practices to manage, assess, and prevent information security risks in accordance with ISO 27001-2005.



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