Career Opportunities

Vice President of Client Services

SQM Group specializes in measuring call center customer and employee satisfaction for the largest companies in North America. We have experienced tremendous growth in Canada and US and are currently expanding into the International markets. We are looking for an account manager to service our existing call center clients and to sell our call center products and services.

Candidates must have held one of the following roles in an inbound call center for a minimum of 3 years:

Senior Project Manager

Senior Analyst

QA Manager/Director

Senior Manager/Director

Candidates must have the following key competencies & qualifications:

University degree or higher

Strong presentation skills from the front line and Senior Call Center Executives

Work in a team environment and also work independently

Willing to travel within North America approx 25% of time

Highly skilled in MS Office Products

Strong project implementation skills

Willingness to work out of your home office

The position requires following up on leads, conducting onsite and phone presentations, project implementation and account management for North American companies. Salary base is $100,000. to $110,000 with an annual sales bonus $5,000 to $15,000. Send resume to:

SQM Group
101, 4609 23rd Street
Vernon BC V1T 4K7
Or
Fax resume to:
250-260-7821
Or
Email resume to: lisades@sqmgroup.com


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Telephone Survey Representatives

We are experiencing rapid growth and need people to conduct customer telephone satisfaction surveys at our Vernon BC office. SQM's Telephone Survey Representatives have very high job satisfaction, in fact, they consider SQM to be Vernon's Employer of Choice.

Responsibilities:

Ability to follow SQM survey standards

Excellent people skills

Accurate documentation skills

Excellent listening skills

Effective interpersonal skills

Professional telephone manner

Clear and effective communication

Demonstrate good judgement

Ability to sit for long periods of time

Qualifications:

Fluent in French, Spanish and English for Bilingual positions

Computer knowledge

Competent keyboarding skills (at least 40 WPM with high accuracy)

Able to work 35-40 hours a week, Monday - Friday 8 am - 5 pm

We offer:

$12.00 hour/annual reviews

Paid Training

High employee job satisfaction

Eligible for benefit plan after 6 months

Career advancement opportunities within a growing organization

Send resume to:
SQM Group
101, 4609 23rd Street
Vernon BC V1T 4K7
Or
Fax resume to:
250-260-7821
Or
Stop by and fill out
an application
Or
Email: lisades@sqmgroup.com


Click here to print the above