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document.write('<ul class="sub2"><li><a href="#" class="fly">&nbsp;&nbsp;&nbsp; About SQM <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="about-sqm">&nbsp;&nbsp;&nbsp; SQM Group</a></li><li><a href="about-sqm-video">&nbsp;&nbsp;&nbsp; About SQM Video</a></li><li><a href="call-center-contribution-timeline">&nbsp;&nbsp;&nbsp; Call Center Industry Contribution</a></li><li><a href="key-personnel">&nbsp;&nbsp;&nbsp; Key Personnel</a></li><li><a href="career-opportunities">&nbsp;&nbsp;&nbsp; Career Opportunities</a></li></ul></li><li><a href="#" class="fly">&nbsp;&nbsp;&nbsp; About Clients <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="clients">&nbsp;&nbsp;&nbsp; Clients</a></li><li><a href="testimonial-videos">&nbsp;&nbsp;&nbsp; Testimonial Videos</a></li></ul></li><li><a href="#" class="fly">&nbsp;&nbsp;&nbsp; Business Practices <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="operating-practices">&nbsp;&nbsp;&nbsp; Operating Practices</a></li><li><a href="mission-statement">&nbsp;&nbsp;&nbsp; Mission Statement</a></li><li><a href="privacy-policy">&nbsp;&nbsp;&nbsp; Privacy &amp; Security</a></li><li><a href="terms-of-service">&nbsp;&nbsp;&nbsp; Terms of Service</a></li><li><a href="guarantee">&nbsp;&nbsp;&nbsp; Guarantee</a></li><li><a href="post-call-survey-methods">&nbsp;&nbsp;&nbsp; Post-Call Survey Methods</a></li></ul></li><li><a href="contact-us">&nbsp;&nbsp;&nbsp; Contact Us</a></li><li><a href="do-not-call-list">&nbsp;&nbsp;&nbsp; Do Not Call List</a></li><li><a href="site-map">&nbsp;&nbsp;&nbsp; Site Map</a></li></ul></li>');
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document.write('<ul class="sub"><li><a href="#" class="fly">&nbsp;&nbsp;&nbsp; World Class Call Center Book <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="about-the-book">&nbsp;&nbsp;&nbsp; About the Book</a></li><li><a href="purchase-book">&nbsp;&nbsp;&nbsp; Purchase the Book</a></li></ul></li><li class="mid"><a href="#" class="fly">&nbsp;&nbsp;&nbsp; FCR/Csat Workshop <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="fcr2010home.html">&nbsp;&nbsp;&nbsp; About the FCR Workshop</a></li><li><a href="fcr2010workshopregistration.php">&nbsp;&nbsp;&nbsp; Register for a FCR Workshop</a></li></ul></li><li class="mid"><a href="#" class="fly">&nbsp;&nbsp;&nbsp; 2010 SQM Summit Conference <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="2010summithome.html">&nbsp;&nbsp;&nbsp; About the 2010 SQM Summit</a></li><li><a href="2010conferenceregistration.php">&nbsp;&nbsp;&nbsp; Register for 2010 SQM Summit</a></li></ul></li><li><a href="demo-request">&nbsp;&nbsp;&nbsp; Demo Request</a></li><li class="mid"><a href="#" class="fly">&nbsp;&nbsp;&nbsp; Free SQM Articles <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="great-coaching-stories-2009">&nbsp;&nbsp;&nbsp; Great Coaching Stories 2009</a></li><li><a href="great-customer-stories-2009">&nbsp;&nbsp;&nbsp; Great Customer Stories 2009</a></li><li><a href="great-customer-stories-2008">&nbsp;&nbsp;&nbsp; Great Customer Stories 2008</a></li><li><a href="retaining-customers">&nbsp;&nbsp;&nbsp; Retaining Customers</a></li><li><a href="fcr-metric-that-matters-most">&nbsp;&nbsp;&nbsp; FCR - Metric That Matters Most</a></li></ul></li><li><a href="login">&nbsp;&nbsp;&nbsp; Member Log-in/Sign-up</a></li></ul></li>');
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document.write('<ul class="sub"><li><a href="#" class="fly">&nbsp;&nbsp;&nbsp; SQM Reporting<img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="https://citrix1.sqmgroup.com/Citrix/AccessPlatform/auth/login.aspx">&nbsp;&nbsp;&nbsp; SQM Report Card</a></li><li><a href="cqa-web-portal">&nbsp;&nbsp;&nbsp; CQA Web Portal</a></li><li><a href="survey-web-portal">&nbsp;&nbsp;&nbsp; Survey Web Portal</a></li></ul></li><li class="mid"><a href="#" class="fly">&nbsp;&nbsp;&nbsp; SQM Surveys <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="sqm-website-feedback">&nbsp;&nbsp;&nbsp; SQMs Website Feedback</a></li><li><a href="webinar-call-survey">&nbsp;&nbsp;&nbsp; Webinar Call Survey</a></li><li><a href="sqm-client-survey">&nbsp;&nbsp;&nbsp; SQM Client Survey</a></li><li><a href="employee-survey">&nbsp;&nbsp;&nbsp; Employee Survey</a></li><li><a href="exit-survey">&nbsp;&nbsp;&nbsp; Exit Survey</a></li><li><a href="operational-survey">&nbsp;&nbsp;&nbsp; Operational Survey</a></li></ul></li><li class="mid"><a href="#" class="fly">&nbsp;&nbsp;&nbsp; SQM Tools <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="list-randomizer-generator">&nbsp;&nbsp;&nbsp; Randomizing List Generator</a></li><li><a href="sample-size-calculator">&nbsp;&nbsp;&nbsp; Sample Size Calculator</a></li><li><a href="fcr-return-on-investment-calculator">&nbsp;&nbsp;&nbsp; FCR Improvement ROI Calculator</a></li></ul></li></ul></li>');
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document.write('<a href="#" id="awards" class="top_link2"><span class="down">&nbsp;&nbsp;SQM Awards&nbsp;<img src="images/divider.gif" border="0" alt="" style="position:relative; left:33px; top:8px; z-index:3;" /></span></a>');
document.write('<ul class="sub"><li><a href="about-sqm-call-center-awards">&nbsp;&nbsp;&nbsp; About Awards</a></li><li><a href="awards-and-certification-video">&nbsp;&nbsp;&nbsp; Awards &amp; Certification Video</a></li><li><a href="2009-call-center-award-winners">&nbsp;&nbsp;&nbsp; 2009 Award Winners</a></li><li><a href="2008-call-center-award-winners">&nbsp;&nbsp;&nbsp; 2008 Award Winners</a></li><li><a href="2007-call-center-award-winners">&nbsp;&nbsp;&nbsp; 2007 Award Winners</a></li><li><a href="2006-call-center-award-winners">&nbsp;&nbsp;&nbsp; 2006 Award Winners</a></li><li class="mid"><a href="#" class="fly">&nbsp;&nbsp;&nbsp; Nomination Application <img src="images/arrow_over.gif" border="0" alt="" style="position:absolute; left:190px; top:5px;" /></a><ul><li><a href="level-1-fcr-study">&nbsp;&nbsp;&nbsp; Call Center Awards</a></li><li><a href="csr-of-the-year-and-top-10-finalists-for-2010">&nbsp;&nbsp;&nbsp; CSR of the Year Award</a></li><li><a href="csr-top-10-wcc-improvement-awards-for-2010">&nbsp;&nbsp;&nbsp; CSR Top 10 Improvement Awards</a></li><li><a href="supervisor-of-the-year-and-top-5-finalists-for-2010">&nbsp;&nbsp;&nbsp; Supervisor of the Year Award</a></li><li><a href="supervisor-award-top-5-wcc-improvement-for-2010">&nbsp;&nbsp;&nbsp; Sup. Top 5 Improvement Awards</a></li></ul></li></ul></li>');
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document.write('<a href="#" id="certification" class="top_link3"><span class="down">Certification&nbsp;</span></a>');
document.write('<ul class="sub"><li><a href="world-class-call-csat">&nbsp;&nbsp;&nbsp; World Class Csat Certification</a></li><li><a href="csat-certification-registry">&nbsp;&nbsp;&nbsp; Csat Profile Certification Registry</a></li><li><a href="world-class-fcr-esat">&nbsp;&nbsp;&nbsp; World Class Esat Certification</a></li><li><a href="awards-and-certification-video">&nbsp;&nbsp;&nbsp; Awards &amp; Certification Video</a></li><li><a href="2009-certification-recipients">&nbsp;&nbsp;&nbsp; 2009 Certification Recipients</a></li><li><a href="2008-certification-recipients">&nbsp;&nbsp;&nbsp; 2008 Certification Recipients</a></li></ul></li></ul>');
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