Jackson National Life Insurance

Company Description

A family-owned life insurance company that has evolved into a diversified retirement services provider, Jackson National Life Insurance Company® (“Jackson®”) has a rich history. Named after Andrew Jackson, the seventh president of the United States, Jackson first opened for business in 1961. Jackson sells a diversified product lineup of variable, fixed index and traditional fixed annuities, as well as life insurance and institutional products. This product diversity allows the company to help meet changing customer demands. In 2007, sales topped $14.5 billion.

Jackson consists of three product manufacturing companies, which are all separate statutory entities: Jackson National Life Insurance Company (“Jackson”), Jackson National Life Insurance Company of New York (“Jackson of NYSM”) and Brooke Life Insurance Company.

Call Center Description

• Call centers are open 12/5 or 24/7
• 2 call centers
• Located in Lansing, Michigan; Denver, Colorado
• Call center seats total approximately 190
• Serve producers (agents), consumers, institutional customers and other 3rd party callers

SQM 2009 Awards

• Call Center World Class Certification – Michigan
• Highest Customer Satisfaction by Specific Industry – Financial

SQM 2008 and Prior Awards

• Highest Customer Satisfaction by Specific Industry – Financial (2008, 2007, 2006, 2004)
• World Class Customer Satisfaction (2008, 2007, 2006, 2004)