Becoming a World Class FCR/Csat Call Center Two-Day Workshop
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Two-Day FCR / Csat Call Center (Public or In-house) Workshop Registration
Registration Form (all fields required)
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Choose Your Options Below:
Book Only    
  Yes
  No
 
Workshop Location: Options:  
  In-house Workshop
 

  Price # of Books or Attendees Sub Total Price  
Purchase the book only (Available to SQM clients only) $500
Attend a two day workshop (price includes one book and one workshop attendee) $1,200
Hold an in-house two day program (price includes onsite workshop facilitated by a SQM consultant. Includes 5 books) $6,500 for
in-house
workshop &
$500 per
book
Additional books for an in-house two day program (note: 5 books are included in the purchase of an in-house workshop. If you would like additional books please enter how many you would like here) $500
Cancellation: Refunds will not be issued, once a registration is received. This workshop is not open to consultants or consulting organizations.

If an in-house FCR workshop is requested, the only additional charge would be to cover travel and accommodation expenses for the SQM consultant to do the FCR workshop to you and your team on-site. 		Total Price (CDN)

GST/HST (as applicable for Canadian comapanies only)
 
    
 

Cost
This workshop is only available to call center managers and analysts for the fee of $1,200 per attendee. This fee includes one copy of Mike Desmarais' book, World Class Call Center (which has the stand alone value of $500).


Payment
Visa, Mastercard and American Express (An SQM Representative will call you for credit card information)


Cancellation
A refund will not be issued once the registration is received. However, an alternate participant is welcome.


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