Using the Voice of the Customer to Benchmark, Track, Consult and Recognize Performance to Improve First Call Resolution and Customer Retention
Using the Voice of the Customer to Benchmark, Track, Consult and Recognize Performance to Improve First Call Resolution and Customer

Call Center World Class Call Certification Recipient Registry


Davis + Henderson (D + H)

Call Center World Class Call Certification for 2009

Davis + Henderson (Ontario & Quebec)

Call Center World Class Call Certification for 2009 - Davis + Henderson (Ontario & Quebec)

Davis + Henderson (D + H)

Company Description

Davis + Henderson is a leading solutions provider to the financial services marketplace. Founded in 1875, the company today provides innovative programs, technology products and technology based business services to customers who offer chequing accounts, credit card accounts, and personal, commercial, and other lending and leasing products. In 2001, D + H became a publicly traded company.

Call Center Description

  • 3 call centers
  • Located in Longueuil, Quebec; Eglington, Markham, Ontario
  • Call center seats total approximately 285
  • Serves financial industry customers, offering chequing and credit card accounts and a comprehensive array of technology-based solutions to support their customers’ credit management activities

SQM 2009 Awards

  • Call Center World Class Call Certification (Ontario & Quebec)

SQM 2008 and Prior Awards

  • Highest Call Center Industry Customer Satisfaction (2007)
  • Highest Customer Satisfaction by Industry - Retail/Service (2007)
  • Highest First Call Resolution (2007)
  • World Class Customer Satisfaction (2007)