Recognize your world class performing customer service representatives at SQM’s 18th Annual Customer Experience Conference and Industry Awards.

Recognizing customer representatives for providing great customer experience is one of the best practices for improving first call resolution and customer satisfaction. Take the opportunity at SQM’s conference to recognize your top performing agents for a job well done and celebrate their success in providing world class customer experiences.

At SQM’s Customer Service Representative Appreciation Day, celebrate your agents’ successes through unique experiences such as special spa days, wine and spirit tours, and golf and adventure. Finish off the day at our Awards Gala, where our awards celebration dinner is the most prestigious event in the contact center industry. The awards and certificates are highly coveted by CSRs, supervisors and contact centers. Receiving these awards and certificates in front of over 500 contact center peers is extremely gratifying.

Examples of CSR Appreciation Day events to be hosted:

Customer Service Representative Appreciation Day

KurSpa Package

‘KurSpa’ comes from the German word kur (which means ‘healing’) and spa (Latin for ‘water’) to mean ‘health by water’, which epitomizes the philosophy behind Sparkling Hill’s luxury wellness spa. KurSpa is the largest among luxury spas in Canada and considered by many to be the most unique in the world. Comprised of over 40,000 sq. ft. of treatment space infused with unique Swarovski crystal architecture, and offering 100+ innovative healing treatments, KurSpa provides guests with the wellness retreat of a lifetime.

Customer Service Representative Appreciation Day

Shuttle Wine Tour

Boasting nearly 82 percent of the total vineyard acreage in the province, the Okanagan Valley is BC’s premier grape growing region. An ever-changing panorama, the valley stretches over 250 kilometers, across distinct sub-regions, each with different soil and climate conditions suited to a growing range of varietals.

From world-class operations to family-run boutique vineyards, Okanagan wineries are rich with character and consistently ranked among the worlds best at International competitions.

Spend a day touring award winning wineries in the Lake Country and Kelowna region.

Customer Service Representative Appreciation Day


For anyone looking for a golf experience, a visit to the Okanagan should be at the top of the list. The Thompson Okanagan region has more than 50 18-hole golf courses offering panoramic mountain views, sage-covered desert terrain, and backdrops of orchards, vineyards and lakes. Many Thompson Okanagan golf courses – including several award-winners – have been designed by renowned course architects such as Les Furber, Michael Hurdzan, Robert Trent Jones Sr. and Fred Couples.

Customer Service Representative Appreciation Day

Outdoor Activities and Adventures

You’re not likely to spend much time indoors in the Okanagan. The scenery is gorgeous and the weather is almost always sunny. Mountain biking, hiking to view the alpine flowers, horseback riding or ziplining are all just a couple of ways to enjoy the scenic outdoors in the Okanagan region. With provincial parks and the most scenic bodies of water in the province, the opportunity to view some of the most beautiful scenery in Canada is yours to be had.

Who Should Attend?

World Class Certified frontline supervisors and CSRs

Date and Location

May 4th, 2017

Sparkling Hill Resort
888 Sparkling Pl
Vernon, BC V1H 2K7

Accommodation Information:

Please contact Meagan Herzig at 1 (800) 446-2095 or to book your room(s) under the SQM Group 2017 room block.

Appreciation Day Registration

CSR Appreciation Day Registration