Using the Voice of the Customer to Benchmark, Track, Consult and Recognize Performance to Improve First Call Resolution and Customer Retention
Using the Voice of the Customer to Benchmark, Track, Consult and Recognize Performance to Improve First Call Resolution and Customer

Call Center World Class Call Certification Recipient Registry


Canadian Tire Financial Services (RA)

Call Center World Class Call Certification for 2009

Canadian Tire Financial Services (RA)

Call Center World Class Call Certification for 2009 - CTFS (RA)

Canadian Tire Financial Services (RA)

Company Description

Founded in 1922, Canadian Tire Corporation is a growing network of interrelated businesses with more than 1,180 general merchandise and apparel retail stores and gas stations, as well as a major financial services provider and a federally chartered bank. With a top-60 listing on the Toronto Stock Exchange, the company has market capitalization of over $4.5 billion, near-universal brand awareness and is one of Canada’s most trusted companies.

Call Center Description

  • Call center is open 24/7/365 days a year
  • Located in Welland, Ontario
  • Call center seats is approximately 90
  • Serves membership across Canada and the United States offering battery boosts, fuel delivery, lock-out service, flat tire change, accident towing, trip accident assistance, trip planning guides etc. with over 100,000 tow trucks

SQM 2009 Awards

  • Call Center World Class Certification

SQM 2008 and Prior Awards

  • World Class Customer Satisfaction (2008, 2007)
  • FCR Improvement (2008)
  • World Class Employee Satisfaction (2008, 2006, 2005)