Canadian Tire Financial Services (RA)

Company Description

Founded in 1922, Canadian Tire Corporation is a growing network of interrelated businesses with more than 1,180 general merchandise and apparel retail stores and gas stations, as well as a major financial services provider and a federally chartered bank. With a top-60 listing on the Toronto Stock Exchange, the company has market capitalization of over $4.5 billion, near-universal brand awareness and is one of Canada’s most trusted companies.

Call Center Description

• Call center is open 24/7/365 days a year
• Located in Welland, Ontario
• Call center seats is approximately 90
• Serves membership across Canada and the United States offering battery boosts, fuel delivery, lock-out service, flat tire change, accident towing, trip accident assistance, trip planning guides etc. with over 100,000 tow trucks

SQM 2009 Awards

• Call Center World Class Certification

SQM 2008 and Prior Awards

• World Class Customer Satisfaction (2008, 2007)
• FCR Improvement (2008)
• World Class Employee Satisfaction (2008, 2006, 2005)