Canadian Tire Financial Services (CRCC)

Company Description

Founded in 1922, Canadian Tire Corporation is a growing network of interrelated businesses with more than 1,180 general merchandise and apparel retail stores and gas stations, as well as a major financial services provider and a federally chartered bank. With a top-60 listing on the Toronto Stock Exchange, the company has market capitalization of over $4.5 billion, near-universal brand awareness and is one of Canada’s most trusted companies.

Call Center Description

• Call centers are open 24/7/365 days a year
• 2 call centers
• Located in Welland, St. Catherine’s, Ontario
• Call center seats total approximately 250
• Serves the needs of its Canadian Tire MasterCard customers (5 million)

SQM 2009 Awards

• Call Center World Class Call Certification

SQM 2008 and Prior Awards

• CSR Finalist for CSR of the Year (2008) (Suzanne Laurin)
• World Class Customer Satisfaction (2007 – 2004, 2002)
• Highest Call Center Industry Employee Satisfaction (2007, 2002)
• Highest Employee Satisfaction by Industry – Financial (2007 – 2004)
• Call Center of the Year (2006 – 2004)
• World Class Employee Satisfaction (2006 – 2004)
• Highest Customer Satisfaction by Industry – Financial (2005)
• Most Improved Employee Satisfaction (2004)