SQM’s 14th Annual
Call Center Industry Conference
November 15 & 16, 2012
Las Vegas, Nevada
SQM is pleased to announce our 14th Annual Call Center Industry Conference to be held in fabulous Las Vegas November 15th and 16th, 2012, to celebrate and recognize award winning performances. In addition, you will learn from the best in the call center industry about how you can improve your call center’s FCR and customer experience.
Here are 5 great reasons to join SQM in Las Vegas…
- Most prestigious event in North America for recognizing World Class Call Centers, Supervisors and CSRs.
- SQM is a thought leader for improving FCR performance. In fact, over 70% of SQM’s tracking clients improve their FCR and operating costs year over year.
- There are five distinct learning tracks at the 2012 conference:
- Executive Forum Track
- Management Track
- Analyst/Technology Track
- Supervisor Track
- CSR Track
- Recognizing your world class CSR’s performance in Las Vegas is a once-in-a-lifetime opportunity.
- Special offer for Attendees:
Special offer for…Executives, Managers and Analysts:
Attendees of the SQM Awards Dinner may bring 1 guest to the gala event for free! That’s right…a free dinner for your companion which includes wine and entertainment valued at $200.
Special offer for…World Class Supervisors and CSRs:
Attendees of the SQM Awards Dinner may bring 1 guest to the gala event for free! That’s right…a free dinner for your companion which includes wine and entertainment valued at $200. We recognize that celebrating World Class Achievement is that much more rewarding when you can share it with someone special in your life. So, in addition to the free dinner and entertainment, the guest of any CSR or Supervisor will receive $200 at the awards dinner to help with their travel expenses (guest must be in attendance at the awards dinner to receive the $200). SQM feels so strongly that this is a celebration of front line achievement that we are making this extraordinary offer. Altogether, each CSR and Supervisor guest is being offered $400 in value for free!
(This offer is only available to World Class Certified Supervisors and CSRs)
SQM awards are based on customers who have used a call center and employees who work in a call center. These awards are considered to be the fairest and most prestigious call center awards in the call center industry.
For more detailed information please see the 2012 SQM Conference Agenda.
Contact SQM for more details about how you can participate in our recognition program.
Head Office: (800) 446-2095 or (250) 260-3537
Email: inform@sqmgroup.com
