Some of the most successful organizations in the North America utilize SQM Group’s expertise to benchmark, track and improve their call center FCR, Esat and Csat performance
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1800 O’Canada 211 BC 211 Ontario 407 ETR Accenture Business Services Acer America Advanta AEA Technology Aetna AIR MILES Reward Program Alberta Blue Cross. Alberta Treasury Branches Alberta Utility Commission Allegra Direct Communications Allianz Insurance American Electric Power Amex Canada Inc. Ameriprise Arizona Public Service Arkansas Blue Cross and Blue Shield ATCO I-Tek Aurora Loan Services Australian Health Management Aviall Avon Bank of Montreal BC Contact Center Association BC Ferries BC Hydro BCAA BellAliant Bell Canada Bell ExpressVu Bell Mobility Bell Sympatico Best Direct Insurance Biogen Idec Blue Cross and Blue Shield of Alabama Blue Cross Blue Shield of Arizona Blue Cross Blue Shield of Delaware Blue Cross and Blue Shield of Florida Blue Cross and Blue Shield of Hawaii (HMSA) Blue Cross and Blue Shield of Kansas Blue Cross and Blue Shield of Kansas City Blue Cross and Blue Shield of Louisiana Blue Cross and Blue Shield of Massachusetts Blue Cross Blue Shield of Michigan Blue Cross and Blue Shield of Minnesota Blue Cross & Blue Shield of Mississippi Blue Cross and Blue Shield of Montana Blue Cross and Blue Shield of Nebraska Blue Cross and Blue Shield of North Carolina BlueCross BlueShield of North Dakota Blue Cross & Blue Shield of Rhode Island Blue Cross and Blue Shield of South Carolina BlueCross and BlueShield of Tennessee, Inc. Blue Cross and Blue Shield of Vermont Blue Cross Blue Shield of Wyoming Blue Cross of Idaho Blue Cross of Northeastern Pennsylvania Blue Shield of California Boise Office Supplies Brantford Hydro Bristol Myers Brother Canada CAA Canada Calgary Transit Cam Industrial Canada Post Canadian Medical Association Canadian Student Loan Program Canadian Tire Financial Services (Testimonial) Canon Capital BlueCross Capital One Financial CareFirst BlueCross BlueShield (MD, DC) Carolina Power Case New Holland CHEP CIBC Bank Cinergy CitiFinancial (Testimonial) Citistreet Citizens Bank of Rhode Island Citizenship and Immigration Canada Coast Mountain Bus Company Cogeco Computershare Countrywide Home Loans CP Rail Crystal Decisions CUETS Curian Davis + Henderson Dell Services Direct Energy Discover Financial Dobson Cellular Edmonton Transit Emedco Enbridge Gas Distribution Energy West Enmax Epcor Equipsuper Excellus BlueCross BlueShield Exelon Corp Express Scripts Family Maintenance Enforcement Program (FMEP) Fas Gas FedEx FIDO First American SMS First Data Florida Power GMAC Mortgage Golden Casket Lottery Corporation Grand & Toy Healthfirst Health Care Service Corporation: Blue Cross and Blue Shield of Illinois Blue Cross and Blue Shield of Oklahoma Blue Cross and Blue Shield of New Mexico Blue Cross and Blue Shield of Texas |
HealthNow New York, Inc. Highmark: Highmark (PA) Highmark Blue Cross Blue Shield West Virginia Horizon Blue Cross and Blue Shield New Jersey, Inc HSBC Human Resources Development Canada ICBC (Testimonial) ICG Propane Idaho Power Identity Theft Assistance Corp Independence Blue Cross ING Bank of Canada ING USA Inland Cement Jackson National Life Insurance Kal Tire Keystone Mercy Health Plan Kohl’s Laurentian Bank Liberty Mutual LifeScan London Hydro Mabe Manitoba Hydro Manpower Marriott International, IR Client Services MBNA MD Physician Services Mead Johnson Mellon Molson/Coors MTS Allstream National Bank Nationwide Carpet Nevada Power Nobel Biocare Northeast Utilities OfficeMax Old Mutual Financial Network Ontario 211 Services Corporation OptionsXpress PacifiCorp Pacific Blue Cross Pacific Power Pegasus Petro-Canada Preferred Health Premera Blue Cross Presidents Choice Financial Insurance Prime Therapeutics Purolator Quality Technology Services Quantum Regence Group: Regence BlueShield of Idaho Regence BlueShield of Oregon Regence Blue Shield Regence BlueCross BlueShield of Utah Region of Halton Reliable Office Supplies Reliance Protectron Rogers Communications Inc (Testimonial) Royal Bank Safeway Sage AccPac Canada SaskTel Scotiabank (Testimonial) ScotiaMcleod Sears Semperian (GMAC Auto) SEPTA Seton Shaw Direct Sierra Pacific Power Sprint Squirrel Software St.George Bank Staples Star Choice Sun Life Financial Sun Media Suncorp TD Bank, America’s Most Convenient Bank TD Canada Trust Telstra Telus Telus Sourcing Solutions Terasen Gas The HON Company The Schwan Food Company Themis Toronto Hydro Toronto Star Trail Appliances Transalta Travelers Triple-S Salud, Inc. U.S. Bank (Testimonial) Unisys UPS Utah Power Utilicorp Vancity Savings Credit Union Videotron Virgin Mobile VSP Vision Care (Testimonial) Wellmark: Blue Cross and Blue Shield of Iowa Blue Cross and Blue Shield of South Dakota Wellpoint: Anthem Blue Cross and Blue Shield (Colorado) Anthem Blue Cross and Blue Shield (Nevada) Anthem Blue Cross and Blue Shield (Virginia) Blue Cross and Blue Shield of Georgia Empire Blue Cross and Blue Shield (New York) WestJet Whirlpool Workers Compensation Board Xplornet ZIONS Bank |
