Citifinancial

Company Description

Founded by Alexander Duncan as Commercial Credit in 1912, Citifinancial was a pioneer in the consumer finance industry. In 1916, they offered an installment loan program to help people purchase what was then an exciting new invention - the automobile. That led to the development of installment buying plans for home appliances and other consumer goods.

In 1998, Travelers Group (acquired by Commercial Credit and their other acquisitions) merged with banking powerhouse Citicorp to create Citi, a global financial services company serving 20 million customers worldwide. Citi’s businesses include asset management, banking, credit cards, insurance, investments, investment banking and trading. Additional acquisitions between 1998 and current day form today’s Citifinancial corporation.

Citifinancial, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. Through its two operating units, Citicorp and Citi Holdings, Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.

Call Center Description

• Call centers are open 24/7/365 days a year
• 3 call centers
• Located in Phoenix & Tempe, Arizona; Mississauga, Ontario
• Call center seats total approximately 270
• Serves customers and store representatives for the immediate personal loans that retailers offer their customers at point of sale

SQM 2009 Awards

• Call Center World Class Certification - Retail Services, Credit Operations (AZ) - Client Services, Dealer Support (Ontario) (2009)
• Highest Customer Satisfaction for the Call Center Industry - Retail Services, Credit Operations (AZ) (2009)

SQM 2008 and Prior Awards

• World Class Customer Satisfaction - Retail Services, Credit Operations (Phoenix) (2008) (Tempe) (2007)