SQM’s 17th Annual Conference on One Contact Resolution Focuses on Three Distinct Components: Ground-breaking research for improving contact channel performance Best Practice case studies from award winning companies Service Quality Excellence Awards Ceremony and Gala
As Founder of SQM Group, I look forward to this moment every year where we announce the winners for our annual Voice of the Customer Excellence program. And this is our 17th year!
As the year comes to a close, most leaders think about their contact center performance as they prepare for a Year End Review. Why not repurpose some of that hard work in preparing for that Year End Review and turn it into great Award entries?