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Best Practice Awards

One Contact Resolution Conference

SQM’s 17th Annual Conference on One Contact Resolution Focuses on Three Distinct Components: Ground-breaking research for improving contact channel performance Best Practice case studies from award winning companies Service Quality Excellence Awards Ceremony and Gala

Contact Center Industry 2015 Award Winners

As Founder of SQM Group, I look forward to this moment every year where we announce the winners for our annual Voice of the Customer Excellence program. And this is our 17th year!

January 29th, 2016|Categories: Best Practice Awards|Tags: |

How Will 2015 Go Down in History for You?

As the year comes to a close, most leaders think about their contact center performance as they prepare for a Year End Review. Why not repurpose some of that hard work in preparing for that Year End Review and turn it into great Award entries?

December 10th, 2015|Categories: Best Practice Awards|Tags: , , |

Contact Center Best Practice Awards: Q&A

As the January 8, 2016 deadline nears for the Best Practice Awards story submissions, here are answers to some great questions we have received about these awards.

December 1st, 2015|Categories: Best Practice Awards|Tags: , |