“For SQM clients, I am confident that if the call center best practices from this book are implemented, it will help you to improve your call center’s FCR, Esat and Csat performance. In order to properly implement the call center best practices discussed in this book, I highly recommend that you attend SQM’s workshops that will provide further insights on how to implement the call center best practices identified in, World Class Call Center.
For Non-SQM clients that would like to purchase the book, SQM highly recommends participating in SQM’s call center benchmarking or tracking study. To learn more, click here.
World Class Call Center
Purchase the book only = $500 (available for SQM clients only)
Attend a two-day workshop = $1,200 (price includes one book and one workshop attendee)
Hold an onsite two-day program = $6,500, plus $500 per book (price includes onsite workshop facilitated by a SQM consultant. Minimum purchase of 5 books required. Each participant must purchase a book.)
Workshop Information
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