About SQM Group |
|
| Since 1996, SQM Group's sole purpose has been quality assurance services for benchmarking, tracking, evaluating, improving and awarding call centers. We specialize in measuring first call resolution (FCR), customer quality assurance (CQA), employee satisfaction (Esat) and customer satisfaction performance (Csat) for leading international call centers. 70% of our tracking clients improve their FCR performance year over year. | |
| Click here to play video in Windows Media Player |
