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Award Ceremony Entertainers |
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Divas Las Vegas DIVAS LAS VEGAS found roots in the early childhood of siblings Barbara and Gordon Oliver, when they began their journey as musical comrades. While growing up, Barb studied voice, dance and theatre, and Gord honed his skills as a young guitarist in local rock bands. Barb was then chosen by jury as one of ten finalists to recreate the show for the prestigious WOMEN 2000 theatre event. In the flush of that success, Barb and Gord busily set about creating the show now known as DIVAS LAS VEGAS. By combining theatre, comedy, costume and musical impersonation, this brother/sister collaboration has taken the show to a whole new level. To date they have performed for events of every variety, including casinos, soft seat dinner theatre and corporate events. With every show, the story continues... Sneak preview at: http://divaslasvegas.org/. |
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DJ Discretion Following the awards portion of the evening, DJ Discretion lets loose his awesome mix of Club, House and Scratch DJ'ing that will have you dancing the night away. SQM is pulling out all the stops to finish the night on a stratospherically high note that we know will be a memorable time for all our attendees. Bring your dancin' shoes! Sneak preview at: http://www.getyourmindrightradio.com. |
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Conference Speakers |
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Mike Desmarais President and Founder Mike Desmarais is the President and Founder of SQM Group. Mike has over 20 years of call center service quality benchmarking, measurement and management experience. As a consultant, Mike has experience in working with leading North American call centers on improving their first call resolution, cost, employee satisfaction and customer satisfaction performance. Mike has also written and published dozens of articles on call center service quality in many leading journals and call center customer service publications and is the author of the thought-provoking book, World Class Call Center. Mike is considered North America's leading authority on call center first call resolution and customer protection best practices. In addition, Mike owns and operates his own call center, located in Vernon B.C., with over 100 frontline representatives who conduct telephone customer satisfaction surveys and call quality assurance assessments. |
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Sarah Kennedy Partner and Senior Vice President of Client Advocacy Sarah Kennedy, BSc, is a partner and senior Vice President of Client Advocacy with SQM Group. Sarah has 16 years experience in the service quality field. She is the co-founder of the Customer Contact Strategy Forum, an association of senior contact center executives in North America. Sarah uses her skills of facilitation and speaking to work closely with clients to develop service quality improvement action plans. She has also written and published many articles on contact center service quality benchmarking for many contact center customer service publications. |
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Kevin Greaves Vice President of Client Advocacy Kevin Greaves, BA, is Vice President of Client Advocacy with SQM Group. He has worked in the call center industry for over 25 years. Starting his vocation as a CSR, he went on to a career that included operations and technical architecting of contact centre technologies and systems. Kevin has had the opportunity to design call centres from the ground up in North America and abroad and has worked in the telecommunications, financial, travel and hospitality industries. Kevin's responsibilities include customer account management and business development. Kevin joined SQM in January 2008. |
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